Privacy Policy
Ironwood Chiropractic + Wellness Last Updated: August 18, 2026
Introduction
Ironwood Chiropractic + Wellness (“Ironwood,” “we,” “us,” or “our”) operates the website ironwoodchiro.com and provides chiropractic, rehabilitation, and wellness services at 405 Windchime Pl, Colorado Springs, CO 80919. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and the choices you have — including how we communicate with patients by text message.
In plain language: this page tells you what we collect about you and why, especially when it comes to texting you about your appointments.
This Privacy Policy covers our website and our general business practices. It does not replace our HIPAA Notice of Privacy Practices, which governs how we handle your protected health information (PHI) as a healthcare provider. You received or can request a copy of that notice separately; where the two documents overlap, the HIPAA Notice of Privacy Practices controls how clinical/health record information is used.
2. Information We Collect
Information you provide directly:
Name, phone number, email address, and mailing address
Appointment and scheduling information
Health history, symptoms, and treatment information provided during intake or care (governed by our HIPAA Notice of Privacy Practices)
Billing and insurance information, including personal injury (PI) claim details when applicable
Any messages you send us by phone, text, email, or through our website
Information collected automatically (website only):
IP address, browser type, and device information
Pages visited and time spent on our site, via standard website analytics tools
In plain language: we collect your contact details and health information so we can treat you and communicate with you, plus some basic technical data when you visit our website.
3. How We Use Your Information
We use your information to:
Schedule and manage appointments — send appointment confirmations, reminders, and rescheduling options
Provide patient care — send post-visit care instructions, follow-up guidance, and treatment-related communication
Handle billing and payments — send payment reminders, invoices, and payment options, and process PI claim billing
Respond to your requests — answer questions you send us
Operate and improve our practice and website
We do not use your health information for unrelated marketing purposes without your separate consent.
4. Text Messaging (SMS) Communications
Program name: Ironwood Chiropractic + Wellness Patient Notifications.
If you provide your mobile phone number, you may receive text messages from Ironwood Chiropractic + Wellness related to:
Appointment reminders and confirmations
Rescheduling or cancellation options
Post-visit care instructions and follow-up
Billing and payment reminders or options
Consent: By providing your phone number to our office (in person, on an intake form, over the phone, or online) and checking the applicable consent box, you agree to receive text messages from us at that number for the purposes listed above. Web opt-in checkboxes are unchecked by default and must be actively selected by you. Consent to receive texts is not a condition of receiving treatment.
Message frequency: Message frequency varies depending on your appointment and treatment schedule (recurring messages).
Message and data rates: Message and data rates may apply, depending on your mobile carrier plan.
Opt-out: You can opt out of text messages at any time by replying STOP to any message you receive from us, or by calling our office at 719-598-6955. After you opt out, we will send one final message confirming your removal, and you will not receive further texts unless you opt back in.
Support: For help, reply HELP to any message, or contact us directly at 719-598-6955 or through ironwoodchiro.com.
No mobile data will be shared with third parties or affiliates for marketing or promotional purposes at any time. Your mobile information is used solely for the appointment, care, and billing communications described above. We use CHIRO TOUCH to deliver these messages on our behalf; they process your phone number only to send our messages and do not use it for their own purposes.
See our SMS Terms & Conditions below for the complete terms governing this messaging program.
In plain language: if you give us your number, we’ll text you about your appointments, care, and bills — nothing else. Text STOP anytime to quit, text HELP if you need support, and we’ll never sell your number to anyone.
5. How We Share Your Information
We may share information with:
Service providers who help us operate — such as our scheduling software, text messaging platform, and payment processor — solely to perform services on our behalf
Insurance companies and PI claim parties, as needed to process billing and claims
Other healthcare providers, when necessary for your care and consistent with our HIPAA Notice of Privacy Practices
Legal or regulatory authorities, when required by law
We do not sell your personal information, and we do not share your contact information or health data with third parties for their own unrelated marketing purposes.
6. Data Retention
We retain patient contact and billing information for as long as needed to provide care, meet billing/insurance requirements, and comply with Colorado medical recordkeeping laws. Health records are retained according to the schedule described in our HIPAA Notice of Privacy Practices.
7. Your Rights
Depending on where you live, you may have rights to access, correct, or request deletion of the personal information we hold about you, and to opt out of certain communications. Colorado residents have rights under the Colorado Privacy Act, including the right to access, correct, delete, and opt out of certain processing of personal data.
To exercise any of these rights, contact us using the information in Section 10. Note that some health information is governed separately by HIPAA and our Notice of Privacy Practices, which has its own process for record requests.
In plain language: you can ask us what we have on file, ask us to fix or delete it, and opt out of texts or emails, subject to what the law and our recordkeeping obligations require.
8. Cookies and Website Analytics
Our website may use basic analytics tools to understand how visitors use the site. These do not collect health information. You can control cookies through your browser settings.
9. Children’s Privacy
Our website is not directed at children. Where we provide care to minors, we do so under a parental/guardian consent process, and any related communications are directed to the parent or guardian on file, not the minor.
10. Security
We use reasonable administrative, technical, and physical safeguards to protect your information, consistent with our obligations as a HIPAA-covered healthcare provider. No method of transmission or storage is 100% secure.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent version. Continued use of our services or website after changes take effect constitutes acceptance of the updated policy.
12. Contact Information
Ironwood Chiropractic + Wellness 405 Windchime Pl, Colorado Springs, CO 80919 Phone: 719-598-6955 Website: ironwoodchiro.com
SMS Terms & Conditions
Ironwood Chiropractic + Wellness Last Updated: August 18, 2026
Program Name: Ironwood Chiropractic + Wellness Patient Notifications
1. Description of the Program
By opting in, you agree to receive text messages from Ironwood Chiropractic + Wellness (405 Windchime Pl, Colorado Springs, CO 80919; 719-598-6955) related to:
- Appointment reminders and confirmations
- Rescheduling or cancellation options
- Post-visit care instructions and follow-up guidance
- Billing and payment reminders or options
This program is intended for existing and prospective patients of Ironwood Chiropractic + Wellness.
2. How You Opt In
You may opt in by:
- Providing your mobile number on our intake or scheduling forms and checking the SMS consent box (unchecked by default), or
- Providing your mobile number in person, over the phone, or online and verbally or explicitly agreeing to receive text messages
Consent to receive text messages is not required as a condition of purchasing any goods or services.
3. Message Frequency
Message frequency varies based on your appointment and treatment schedule. This is a recurring message program tied to your ongoing care with us.
4. Message and Data Rates
Message and data rates may apply, depending on your mobile carrier plan.
5. How to Opt Out
Reply STOP to any message at any time to cancel. You will receive one final confirmation message, and no further messages will be sent unless you opt back in. You may also opt out by calling 719-598-6955.
6. Help
Reply HELP to any message for assistance, or contact us at 719-598-6955 or through ironwoodchiro.com.
7. Carrier Liability
Carriers are not liable for delayed or undelivered messages. Not all carriers are supported; wireless carrier coverage and availability may vary.
8. Privacy
Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes at any time. See our full [Privacy Policy] for details on how we collect, use, and protect your information.
9. Changes to These Terms
We may update these Terms & Conditions from time to time. The “Last Updated” date above reflects the most recent version.
10. Contact
Ironwood Chiropractic + Wellness 405 Windchime Pl, Colorado Springs, CO 80919 Phone: 719-598-6955 Website: ironwoodchiro.com